update and clarification on the camera saga
Carol · Apr. 13, 2012
the BBB does have a file on this..it was filed on-line by myself in March 2012 ( i have a receipted copy of the claim that BBB sent to me on my computer).. file #90144633. ADT had received the complaint because someone from their customer service dept. called me a week ago specifically about the BBB complaint and left a voice mail message for me to call them back (i have their message saved on my phone), i did call her back and left her a voice mail message which has not yet been returned.
CTV's Steele on your Side came out today and met our animals and did an interview...they took shots of all of the documentation and all of the cashed and cleared cheques (3)...lynda is super nice and she really seemed to like ellie a lot which puts her right in the top of my most favorite people book!
ADT did finally begin to call me yesterday and they have called me again today to say they are seriously working on this (i have to say it is too bad no one a month ago seemed interested enough to return my phone calls..the interest seemed to begin when all of your calls and emails came in....THANK YOU ALL SO MUCH!)
i have also spoken with the owner of Admiral today, he told lynda when she interviewed him that he is going to return our money and i said the second a certified cheque hits our hands for the entire amount, the matter is over and done with.....(if it was me..i would courier it out pretty darn quick.)
cuz here is the thing...i don't want to hurt anyone..i live with a few real jerkoids of dogs and i don't hurt them. and i did give both of these companies not only a month full of chances, but several warnings about our having to go public. the money we paid them was not my money..it belonged to the animals here at saints. it was donated and fundraised so that we could care for them safely and responsibly..i am morally (and probably legally) obligated to get it back for them if i possibly can.
people made choices here...ADT chose to send Admiral Security as their authorized dealer to our gates. Admiral chose to take our money back in December 2011 and then chose not to install the cameras we paid for. both Admiral and ADT chose not to return my phone calls and ignored my warnings that we would go public if our money was not returned.
sadly one month later the shit hit the fan when our donors and supporters got mad.
i am not even remotely a business-minded person and even i could see where this was headed....right into a giant business customer service trainwreck.
how freaking sad.
you know what tho?...maybe next time someone gets a call from a very unhappy customer..maybe they will take the time and make the effort to help their customer out before the train careens off the tracks.
even a bunch of old and wrecked, homeless animals in the middle of dinky nowhere have good friends who will stand up for them. it was you guys who had the power to make someone listen to us.
i will let you know when the CTV's steele on your side segment airs and if we ever actually do get our money back and until then i am done with worrying about this for now...it is out of my hands.
now to me the really great news of the day is....phoebe is home from the vets. it looks like a kidney infection and she is on antibiotics and hopefully will feel well again in a couple of days.